Turnkey Services

Wenxt offers all the Turnkey Services other Design Firms offer, Web Hosting, Marketing, Maintenance, Organic SEO/SEM and Seasonal Facelifts for your Website.

A good Website should not be static, it will need to grow as your business grows, meets new challenges, and growth opportunities.

How does one manage successfully in this time of dramatic change?

It is very tempting to manage only for the short term but very dangerous.

Managing short term business trends with an ever watchful eye on long term realities is a balancing act.

Wenxt is uniquely situated; we offer many core services that business increasingly needs to handle seasonal trends, and fluctuating markets!

It is increasingly hard to manage a distribution channel, as inventories are best managed without a valuable product sitting on shelves in a warehouse.

Modern managers are finding the same dilemmas with a valuable modern work force.

How do we replace specific internal departments completely or augment these preexisting divisions, or boost up tier 2 development as it is needed?

Improve Change Innovate

A change is something people do and a fad is something people talk about.

Wenxt offers a plethora of business services to maintain your website and your businesses growing technological office needs that grow, or change as you do.

Our back office is our Parent TransVisionary Solutions.

TransVisionary Solutions comprehensive range of BPO services always provide industry-specific and cross-industry solutions that enable you to focus on core competencies, achieve operational excellence and outmaneuver market rivals.

1. Company Information

TransVisionary Solutions, a U.S. based firm, is a contact center and transaction processing services provider that delivers high quality Information Technology (IT) Enabled Services. TransVisionary Solutions brings together a unique combination of technology expertise and business processing capabilities to deliver innovative office solutions to client organizations. TransVisionary Solutions is dedicated to providing a wide spectrum of services with a very high degree of proficiency.

The services provided by TransVisionary Solutions include :

Call Centers

TransVisionary Solutions has the expertise and experience to implement both Inbound and Outbound call center solutions. Managing customer interactions effectively is an imperative for any business - and insuring continuing customer satisfaction is a daunting problem for any business. Utilizing the services of TransVisionary Solutions, a highly respected organization, will assure enhanced customer satisfaction and a resultant increased revenue for you - all at a very low cost. Services include: Telephone Answering, Customer Care, Order Management, Account Support, Billing, Quotations, Renewals, Directory Assistance, Order Booking, Live Chat Support, and more.

Technical Helpdesks

TransVisionary Solutions provides IT solutions with an eminently qualified support team to carry out all operations effectively.

Health Care

TransVisionary Solutions provides medical billing and encoding services to hospitals and medical insurance companies.

Recruitment Processing

Our subsidiary, Beeswax, has placed close to 2,500 professionals in multinational limited, non-limited companies, banks, finance and insurance organizations.

Software Development

TransVisionary Solutions provides solutions on Database Management, Supply Chain, Production Management and Web Applications.

Virtual Office Assistants

TransVisionary Solution´s Virtual Office Assistants (VOA) should be an indispensable element of your office staff. because you will increase production and efficiency without having to hire additional employees on a full- or part-time basis. When you delegate some of your business operational functions to TransVisionary Solutions, you will have virtual employees who are very proficient and absolutely dependable. Your VOA is not an employee of your company and you pay the VOA no benefits. The staff we employ as Virtual Office Assistants are currently working as Executive Assistants, Secretaries, Data Entry Personnel, Clerks, Tax Advisors, Accountants, Medical Transcribers, Web Design and Promotion, as well as, a multitude of other tasks. VOAs are available whenever you have work that needs to be done now. Communication between you and your VOA is accomplished using phone, fax e-mail, "sneaker net" (diskette transfer), overnight mail, instant messaging, or any other type of communication that is convenient for you. Extra staff during seasonal or peak activity time that you don't have to worry about firing or laying off. We provide support on an as- needed basis, with fast turn around time. Weekend and evening assistance are available. We make working with our virtual assistants both easy and safe. When you outline the scope and requirements of your project, we will contact you with our professional opinion of the best way to enable the project to reach its maximum potential with an extended lifespan.

TransVisionary Solution´s goal is to be the best project management company, delivering high value to our customers by supplying quality and process exactness based on current methodology. We establish long-term relationships with our clients by delivering continuing productivity benefits and maximizing client profitability.

Our core strengths which have made TransVisionary Solutions the nationÁs premier provider of economical and proficient business services and we have the experience and expertise to transition managerial processes to and from our location.

The quality framework at TransVisionary Solutions is driven by Six Sigma and Customer Operation Performance Center (COPC) methodologies. TransVisionary Solutions has world-class clients who are totally satisfied our services.

In addition, TransVisionary Solutions has a robust transition methodology, which it leverages to ensure there is flawless performance during every critical phase.

2. Technology

TransVisionary Solution´s infrastructure is state of the art with modern computing and communication infrastructure. We have a power backup for uninterrupted power supply and our own generating power plant for any eventuality in our facilities. Our internet and telecom technologies make possible the perfect platform for providing the industry standard in client service and support. We use some of the latest security technologies to assure data integrity for our clients.

In terms of Internet connectivity, TransVisionary Solutions presently has 1024 kbps connection and is protected through Firewall (Checkpoint NG) and Intruder Detection Systems (Real Secure).

TransVisionary Solutions has a comprehensive Disaster Recover and Business Continuity Plan (BCP) in place. Every client engagement undergoes a Business Impact Analysis where critical business processes and technology processes are identified and relevant strategies are planned in detail.

Disaster recovery includes: Technology, Data Storage/Redundancy, Telecom Links and Power.

0BPO/CIS (Customer Interaction Services) to our clients is based upon the knowledge gained from dealing with diverse clients. We also have developed a transition tool kit based on our experience to assure a quick startup and minimal disruption to services during transition.

Based on our methodology and experience in migrating similar processes, we have identified the following stages for migrating the process.

Stage 1: Analysis Phase

Analysis is a critical step in the Service Delivery Model and the transition team has cross-functional skills to make it a success. During this phase, TransVisionary Solutions assigns a transition team, familiar with process transition and migration methodology, operations, technology, training, quality and mapping of the HR requirements.

The team from TransVisionary Solutions studies the available documentation on the processes, such as process maps, Standard Operating Procedures (SOP) Manuals, training material, performance data and metrics so as to perfect our services.

Key aspects of this stage are

• Report Formats and Performance Data
• System Architecture and Technology
• Training Material
• Identify gaps and deviations between documented and actual process, if any.
• Create high-level process maps for present process, if relevant.
• Identify broad costs of running the actual process.
• Gain client approval of understanding of actual process.
• Design of a high-level "Adapted Process." The focus is to:
• Minimize changes to actual process
• Design adaptations if the cost is prohibitively high
• Ensure that the adapted design is as cost-effective as possible.
• Seek clientÁs approval of elements of the "Adapted Process" in terms of:
• Feasibility and ease of implementing Adapted Process
• Timelines
• Infrastructure and resource requirements
• Costs and payback time
• High-level understanding of:
• HR profile and skills required
• Training needs for those who will handle the processTechnological items that may impact the transition process
• High-level Project Plan for transition with broad responsibilities, time frames and costs including:
• Savings and items that impact productivity, if any
• Risk parameters and de-risking strategies
• Reviews and formal go-ahead from the client

The key execution of this phase is an Analysis Document that provides the blueprint on the critical factors that affect the transitioning and how the transitioning will take place.

TransVisionary Solutions has a focused quality staff that evaluates processes internally based on a checklist of requirements. While the quality team focuses on the overall quality and adherence to delivery parameters, it is the Program Manager who holds the responsibility for quality assurance and implementation of the recommendations of the quality team for a particular process.

Client Critical Performance Measures (CPMs) are parameters defined by the customers based on their measures of success. CPMs are identified upfront at the Transition stage in conjunction with the client and data available from the existing process. These customer CPMs are deployed for data collection at transaction level and have both effectiveness and efficiency parameters across the dashboards which are used to capture data on a periodic basis.

Our approach is to identify existing processes for customer feedback and complaint capture and the mechanism of closure. After the "Process as it exists today" is identified, the advantages/disadvantages will be studied and a new process will be evolved based on the objective of VOC capture. The tools will be developed as a part of this process evolution.

We Excel in the Following Areas:

• Call Center Services
• Data Management
• Health Care Services
• Financial Services
• Software Services
• Digital Image Editing
• Research and Analysis
• Creative Services
• Web Analytics

A Summary

It has recently been estimated that rising health care / insurance costs, taxes and other employee expenses coupled with inflation and foreign competition have decreased the average firmÁs profits by up to 18 percent, and in some cases even more.

This is why more and more American businesses have found it very economical to delegate a large portion of their workload to reliable U.S. based service firms like TransVisionary Solutions which specialize in maximizing efficiency and production while reducing operating expenses and increasing net income.

Interviewing, training and keeping key personnel is a time-consuming, expensive and necessary function of every business. TransVisionary Solutions can eliminate a large part of the task of recruiting employees, and will make it possible for your workforce to have the time to attend to other duties.

TransVisionary Solutions is considered by many to be the premier provider of business services. We are a "Domestic Outsourcing Service Firm" and we have the professional staff, the tools, the experience and the expertise to expand your growth potential and drastically reduce your expenses.

We can handle your needs very effectively, you can depend us.

We can very effectively remove many work-load areas from you and your staff, and we can save you enormous amounts of money. In this age of amazing technological progress, a company must adapt to current methodologies if it is to survive and prosper. If business owners found a strategy which enabled them to increase production, decrease expenses and generate much more income, we are certain you will agree that they would be foolhardy not to take advantage of the strategy. TransVisionary Solutions understands the problems facing todayÁs business people. We are aware of the dizzying roller coaster on which they often find themselves. We know that it is more difficult than ever to persevere and to cope with modern stumbling blocks that didnÁt exist just a few short years ago.

When you become affiliated with TransVisionary Solutions, we will stand with you, shoulder to shoulder, and we will always have your firmÁs best interests at heart. We offer you a type of panacea that will most assuredly help your business grow and prosper. We guarantee quality, satisfaction, perfection and productivity.

Just request a Quote from us or Contact Us with your requirements.